# GateWise NG Cookies and Cache Policy

Effective date: 25th May, 2026.

This Cookies and Cache Policy explains how GateWise NG uses cookies, local storage, mobile app storage, cache, and similar technologies in our website, web application, and mobile application. GateWise NG is a product of Globulus Technology Limited.

## 1. What Cookies and Cache Are

Cookies are small files stored by your browser. They help websites remember information such as login status, preferences, and security choices.

Cache is temporary storage used by browsers, devices, or apps to load content faster and support a smoother experience.

Local storage and session storage are browser storage tools used by web applications. Mobile app storage is storage controlled by the mobile operating system and app.

## 2. How GateWise Uses These Technologies

GateWise may use cookies, cache, and similar technologies to:

- keep users signed in securely
- remember basic preferences
- protect accounts and sessions
- support visitor-management workflows
- improve performance and reliability
- support offline or low-connectivity use where available
- understand whether the platform is working correctly
- prevent abuse, fraud, and unauthorized access

GateWise does not use these technologies to sell personal data.

## 3. Categories We Use

### Strictly Necessary Technologies

These are required for GateWise to work. They may support login, authentication, session continuity, security, form submission, and access control.

If you block strictly necessary technologies, some parts of GateWise may not work.

### Preference Technologies

These may remember settings such as preferred interface options, language choices, or display preferences where available.

### Performance and Diagnostic Technologies

These may help us understand whether pages, screens, or features are loading correctly. We use this information to improve reliability and resolve issues.

### Security Technologies

These may help protect accounts, detect suspicious activity, reduce abuse, and maintain service integrity.

### Offline and App Cache

The GateWise mobile app may store limited information needed for offline or low-connectivity workflows where enabled. For example, it may keep temporary operational data so authorized users can continue certain tasks until the device reconnects.

Users should protect their devices with screen locks and should log out when using a shared device.

## 4. Third-Party Technologies

GateWise may use trusted service providers for analytics, support, payment, communication, security, or performance monitoring. These providers may set or read cookies or similar technologies only where needed for their services.

If GateWise adds advertising or marketing cookies in the future, we will update this Policy and provide choices where required.

## 5. Managing Cookies

You can usually manage cookies through your browser settings. Options may include blocking cookies, deleting cookies, or receiving alerts before cookies are stored.

Blocking cookies may affect login, security, and platform functionality.

## 6. Managing App Cache

You may clear app cache through your device settings. Clearing cache may remove temporary files and may require the app to reload information.

If you log out of GateWise, the app should stop showing data for the previous user. If you use a shared or reassigned device, clear app data before giving the device to another person.

## 7. Shared Devices

GateWise accounts should not be shared unless the role and estate policy expressly allow it. Users on shared devices should:

- log out after use
- avoid saving sensitive screenshots
- protect the device with a passcode
- report lost or stolen devices promptly
- clear cached data before transferring the device

## 8. Changes to This Policy

GateWise may update this Policy when our use of cookies, cache, or similar technologies changes.

## 9. Contact

For questions about this Policy, contact:

Globulus Technology Limited
Email: privacy@gatewise.ng
Phone: +234 8037 552 346
