# Business Documentation Pack

This folder contains business-facing documentation for the Smart Estate Visitor Management Platform, also referenced in the workspace as GateWise.

The documents are based on the current project implementation and existing technical docs: multi-tenant estate management, OTP login, role and feature access control, estate onboarding, subscriptions, payment providers, visitor passes, QR/manual check-in, offline sync, incidents, notifications, and audit logging.

## Documents

- [Business Overview](business-overview.md) - executive summary, problem, solution, customers, value proposition, and current readiness.
- [Product One-Pager](product-one-pager.md) - short sales and partner-facing overview.
- [Business Model and Pricing](business-model-and-pricing.md) - subscription model, packaging, billing workflow, and commercial guardrails.
- [Go-To-Market Plan](go-to-market-plan.md) - target customers, sales motion, qualification, and launch plan.
- [User Personas and Workflows](user-personas-and-workflows.md) - buyer, admin, resident, guard, and platform workflows.
- [Operations and Support SOP](operations-and-support-sop.md) - onboarding, support, payment activation, and recurring operating routines.
- [Risk, Compliance, and Trust](risk-compliance-and-trust.md) - security posture, data risks, controls, and trust messaging.
- [KPI Dashboard and Reporting](kpi-dashboard-and-reporting.md) - business, operational, and product metrics mapped to project data.
- [Legal and Trust Policy Pack](../legal/README.md) - user-facing policies for terms, privacy, data protection, deletion, cookies, processing, and incident response.
- [Public Policy Links](../legal/public-policy-links.md) - canonical WebApp URLs used by the WebApp, MobileApp, and public customer references.

## Suggested Use

Use these documents as a starting point for:

- investor or stakeholder discussions
- sales conversations with estate managers and resident associations
- web copy and pitch deck content
- onboarding runbooks for internal teams
- product planning and dashboard design
- support and customer success operations

## Customization Checklist

Before sharing externally, confirm:

- final product name and brand voice
- legal company name and contact details
- approved pricing and contract terms
- live payment providers and SMS providers
- support hours and escalation contacts
- data retention policy
- production hosting and compliance requirements

## Public vs Internal Docs

The legal and trust policy documents are written for platform users and should not expose internal hosting, database, secret-management, sandbox, or private API implementation details.

Operational deployment details belong in internal deployment documents such as [Namecheap Deployment Guide](../namecheap-deployment.md), not on public policy pages.
