# GateWise NG Terms and Conditions

Effective date: [Insert Date]

These Terms and Conditions govern access to and use of GateWise NG, including the web application, mobile application, admin tools, visitor-management workflows, onboarding services, subscription services, and related support services.

GateWise NG is a product of Globulus Technology Limited. In these Terms, "GateWise", "GateWise NG", "we", "us", or "our" means Globulus Technology Limited acting through the GateWise NG product. "Customer" means an estate, estate association, estate manager, property manager, company, or other organization that subscribes to GateWise. "User" means any person who accesses GateWise, including estate administrators, supervisors, guards, residents, sales partners, visitors, and platform administrators.

By creating an account, using GateWise, accepting an invitation, accessing a visitor pass, or using any GateWise service, you agree to these Terms. If you are using GateWise for an organization, you confirm that you are authorized to accept these Terms for that organization.

## 1. Service Overview

GateWise provides software tools for estate and facility visitor management. Depending on the subscribed plan and enabled features, GateWise may support:

- estate onboarding and subscription management
- resident, guard, supervisor, and administrator account management
- visitor registration and visitor pass creation
- QR code and manual code check-in
- check-in, checkout, and incident records
- notifications and messages related to access operations
- payment, billing, and subscription workflows
- reporting, audit trails, and operational dashboards
- feature access controls for different user roles

GateWise is a management and record-keeping platform. It supports estate access operations, but it does not replace physical security procedures, trained personnel, legal compliance duties, emergency services, or independent identity verification.

## 2. Account Roles

GateWise may include several account types. Access depends on role, plan, estate status, and enabled features.

Platform super administrators may manage platform-level configuration, subscriptions, features, and customer onboarding.

Estate administrators may manage their assigned estate, users, residents, guards, visitor workflows, and estate-specific settings allowed by the subscribed plan.

Supervisors may perform estate operations delegated by an estate administrator.

Guards may perform access-control tasks such as scanning passes, recording check-ins, and reporting incidents.

Residents may create or manage visitor requests and passes where enabled.

Sales administrators or partners may support estate onboarding and customer communication where enabled by GateWise.

Visitors may receive or use pass information for access to an estate.

Users must use only the access assigned to them and must not attempt to access accounts, estates, data, or features that they are not authorized to use.

## 3. Customer Responsibilities

Customers are responsible for:

- ensuring that only authorized personnel receive admin, supervisor, guard, resident, or partner access
- keeping estate and resident records accurate and up to date
- assigning appropriate permissions to users under their estate
- training guards and staff on proper gate procedures
- verifying visitors according to the estate's security policy
- obtaining any notices, approvals, or consents required for data entered into GateWise
- paying subscription fees and applicable charges when due
- complying with applicable laws, regulations, and estate rules
- promptly notifying GateWise of suspected account misuse, data errors, or security concerns

Customers must not use GateWise to harass, discriminate, unlawfully monitor, or unlawfully restrict any person.

## 4. User Responsibilities

Users must:

- provide accurate information
- keep login credentials, OTPs, and devices secure
- not share accounts unless GateWise expressly allows shared use for a specific role
- not copy, scrape, export, or disclose data except as permitted by role and policy
- not bypass access controls or attempt unauthorized access
- not upload unlawful, false, harmful, abusive, or misleading information
- report suspected misuse, unauthorized access, or incorrect data

GateWise may suspend or restrict access if we reasonably believe an account is being misused, compromised, or used in breach of these Terms.

## 5. Estate Onboarding and Activation

An estate may need to complete onboarding before full access is available. Onboarding may include estate review, subscription plan selection, payment confirmation, identity or business checks, and approval by GateWise.

GateWise may approve, reject, suspend, or request more information for an estate signup. Features may remain unavailable until the estate is approved, payment is confirmed, and the account is active.

## 6. Subscription Plans and Features

GateWise may offer standard plans, custom plans, pilot plans, promotional plans, or enterprise arrangements. Features may vary by plan, role, estate status, and configuration.

Customers must not enable or use features that are not included in their plan unless GateWise approves them. GateWise may change plan packaging, pricing, or feature availability with notice where required.

Custom pricing or custom feature bundles may require separate written approval from GateWise.

## 7. Fees, Payments, and Taxes

Customers must pay all fees agreed during onboarding, subscription selection, invoice acceptance, or written commercial agreement. Fees may include subscription fees, setup fees, SMS or notification charges, payment processing charges, support charges, customization fees, and applicable taxes.

Payment may be processed through third-party payment providers. GateWise is not responsible for delays, reversals, or failures caused by a payment provider, bank, card network, mobile money provider, or other financial intermediary.

Unless stated otherwise in writing, fees are non-refundable once the relevant subscription period or service has started, except where required by law or expressly approved by GateWise.

## 8. Sales Partners

GateWise may allow approved sales administrators or partners to assist with onboarding and customer support. Partner visibility, commissions, customer access, and communication rights are controlled by GateWise.

Partner access does not give a partner ownership of customer data or authority to bind GateWise unless GateWise provides written authorization.

## 9. Visitor Passes and Gate Operations

Visitor passes, QR codes, manual codes, access logs, and incident records are tools to assist estate operations. Customers remain responsible for physical access decisions and on-site security procedures.

GateWise does not guarantee that a pass holder is the correct person, that a visitor is safe, or that use of the platform will prevent security incidents.

Guards and estate staff should follow estate policies and applicable law when admitting, denying, delaying, or documenting visitors.

## 10. Acceptable Use

Users must not use GateWise to:

- violate any law or regulation
- infringe privacy, data protection, intellectual property, or other rights
- upload malicious code or attempt to disrupt the service
- test, scan, or attack GateWise systems without written authorization
- impersonate another person or organization
- create false access records or fraudulent visitor passes
- misuse payment, OTP, or notification features
- resell or sublicense GateWise without written permission

## 11. Third-Party Services

GateWise may rely on third-party providers for services such as hosting, payments, SMS, email, analytics, customer support, or security. These providers may process data only as needed to provide their services to GateWise or to Customers.

Third-party services may have their own terms, policies, availability limits, and charges. GateWise is not responsible for a third-party provider's independent actions outside GateWise's control.

## 12. Privacy and Data Protection

GateWise processes personal data as described in our Privacy Policy, Data Protection Policy, Data Retention and Deletion Policy, and any applicable customer agreement.

Customers are responsible for ensuring that they have a lawful basis to submit resident, guard, visitor, staff, and estate data into GateWise.

## 13. Intellectual Property

GateWise and its licensors own all rights in the platform, software, branding, design, documentation, and related materials, except for data provided by Customers and Users.

Customers and Users retain rights to the information they submit, subject to GateWise's right to process that information to provide, secure, maintain, improve, and support the service.

Users must not copy, modify, reverse engineer, distribute, or create derivative works from GateWise except as allowed by law or written agreement.

## 14. Confidentiality

Users may receive access to confidential or sensitive information through GateWise. Users must use such information only for authorized estate or platform purposes and must not disclose it except as permitted by role, policy, customer instruction, or law.

## 15. Service Availability and Support

GateWise aims to provide reliable service, but we do not guarantee uninterrupted or error-free operation unless a written service-level agreement applies.

The platform may be unavailable due to maintenance, upgrades, network issues, third-party provider issues, emergencies, misuse, or events outside our reasonable control.

Support availability, response targets, and escalation paths may be described in a separate support policy or customer agreement.

## 16. Suspension and Termination

GateWise may suspend or terminate access if:

- fees are unpaid
- an estate is rejected, suspended, inactive, or terminated
- a user breaches these Terms
- continued access creates legal, security, privacy, or operational risk
- required by law, court order, regulator, or competent authority

Customers may stop using GateWise according to the applicable subscription, order form, or written agreement.

After termination, GateWise may retain, delete, anonymize, or return data as described in our data policies and applicable agreement.

## 17. Disclaimers

GateWise is provided on an "as is" and "as available" basis to the maximum extent allowed by law.

GateWise does not warrant that:

- the service will prevent crime or unauthorized access
- visitor identity will always be verified
- all data entered by Customers or Users will be accurate
- the service will be uninterrupted or error-free
- all third-party services will remain available

Customers are responsible for their own security policies, gate procedures, staff training, legal compliance, and emergency response.

## 18. Limitation of Liability

To the maximum extent allowed by law, GateWise will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profit, loss of goodwill, loss of data, business interruption, or security incidents caused by customer operations, user misuse, or third-party failures.

Where liability cannot be excluded, GateWise's aggregate liability will be limited to the amount paid by the Customer to GateWise for the affected service during the period stated in the applicable customer agreement, or if no period is stated, the three months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot lawfully be limited.

## 19. Indemnity

Customers agree to defend, indemnify, and hold GateWise harmless from claims, losses, liabilities, damages, costs, and expenses arising from:

- Customer or User breach of these Terms
- unlawful or inaccurate data submitted to GateWise
- misuse of GateWise by Customer personnel or authorized users
- Customer security procedures, access decisions, or physical gate operations
- Customer failure to obtain required notices, permissions, or consents

## 20. Changes to These Terms

GateWise may update these Terms from time to time. We will provide notice where required. Continued use of GateWise after an update means you accept the updated Terms.

## 21. Governing Law and Disputes

These Terms are governed by the laws of the Federal Republic of Nigeria, unless a written agreement states otherwise.

The parties will first try to resolve disputes in good faith. If a dispute cannot be resolved informally, it will be handled under the dispute process stated in the applicable customer agreement or, if no process is stated, by courts with competent jurisdiction in Nigeria.

## 22. Contact

For questions about these Terms, contact:

Globulus Technology Limited
[Address]
Email: legal@gatewise.ng
Phone: [Insert Phone Number]
